Refund policy

Last updated: September 16, 2026

Everything sold by Zahlung AI is a digital download: ebooks, guides, templates, prompt packs, planners and business kits. Nothing physical is shipped, so there is nothing to return. Instead, every purchase is covered by a simple refund window.

7-day refund guarantee

If a product is not what you expected, email castlesmordy260@gmail.com within 7 days of your purchase and we will refund the full amount to your original payment method. You do not need to give a reason, although telling us what missed helps us improve the next version.

We ask only that the request comes from the email address used at checkout, and that you have not previously purchased and refunded the same product.

How to request a refund

  1. Email castlesmordy260@gmail.com with the subject line "Refund request".
  2. Include your order number (it starts with #) and the name of the product.
  3. We reply within 1 business day and issue the refund immediately on approval.

When the refund arrives

Refunds go back to the original payment method. Depending on your bank or card issuer, funds usually appear within 5 to 10 business days. We do not substitute store credit for a refund unless you ask for it.

Refunds after 7 days

Requests made more than 7 days after purchase are reviewed case by case. We always refund if a file was corrupted, could not be downloaded, or materially differed from its product description, regardless of when you tell us.

Duplicate or accidental purchases

If you accidentally buy the same product twice, contact us and we will refund the duplicate order in full.

Before you dispute a charge

Please contact us before opening a chargeback with your bank. A refund from us is faster than a dispute, and we resolve every request within 1 business day. Chargebacks filed on orders that were delivered successfully and never raised with our support team may result in access to future purchases being restricted.

Questions

Zahlung AI castlesmordy260@gmail.com +1 (305) 417-3032 421 NW 12th St, Florida City, FL 33034, United States